Privacy Policy

Introduction

fresh-latch ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our photograph restoration services or interact with our website.

By using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document carefully to understand our practices.

Information We Collect

Personal Information

When you contact us or use our services, we may collect the following personal information:

• Name and contact details (email address, postal address)
• Service preferences and project requirements
• Communication history related to your projects
• Payment information processed through secure third-party providers

Photographs and Materials

We receive photographs and related materials that you submit for restoration. These may contain personal images of you, your family members, or other individuals. We treat all submitted materials with strict confidentiality.

Technical Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver our photograph restoration services
• To communicate with you about your projects and respond to enquiries
• To process payments and maintain financial records
• To improve our services and website functionality
• To comply with legal obligations and protect our legitimate interests

Photograph Handling and Confidentiality

We understand the personal and often sensitive nature of the photographs entrusted to us. Our practices include:

• All photographs are handled only by authorised restoration specialists
• Digital copies are stored on encrypted, access-controlled systems
• Physical photographs are stored in secure, climate-controlled conditions
• We never share, publish, or use client photographs for marketing without explicit written consent
• Upon project completion and final delivery, we retain digital copies for thirty days to address any concerns, after which they are permanently deleted unless you request otherwise

Data Sharing

We do not sell or rent your personal information to third parties. We may share information only in the following circumstances:

• With service providers who assist in delivering our services (such as secure payment processors and postal services), bound by confidentiality agreements
• When required by law or to respond to legal process
• To protect our rights, privacy, safety, or property

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls limiting data access to authorised personnel
• Regular security assessments and updates
• Secure backup procedures

Your Rights

Under applicable data protection laws, you have the following rights:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information (subject to legal retention requirements)
• Restriction of processing
• Data portability
• Objection to processing

To exercise these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: